Racqt
Help centre
Every feature, step by step.
For the web portal, the club dashboard and the apps for iPhone and Android. The interface itself is in German; we name the German labels where it helps.
37 pages
Frequently searched.
For clubs.
Dashboard, members, fees, finances, courts and website.
15 pages
- Dashboard for clubs An overview of the Racqt dashboard for club admins — key figures, navigation and first steps after setup. Web
- Member management Coming soon Create members, import them via CSV, assign roles, send invitations, and manage categories and the skills catalogue. Web
- Online sign-up for clubs Interested people sign up directly on the club page, download documents and confirm them with one click. Web · iOS · Android
- Teams & season planning Create teams, assign members, import fixtures and manage seasons with registration status. Web
- Work sessions Coming soon Plan work sessions, credit hours, track how extra hours are used and create the annual settlement with SEPA files. Web
- Fees New Maintain fee rates and the fee schedule, start fee runs and keep an eye on each member’s fee status. Web
- Finances New Keep an eye on open items, collect fees by SEPA direct debit, send reminders and dunning letters — the treasurer’s area. Web
- Cash book New What happens on your club accounts, recorded cleanly and traceably — with accounts, categories and a period closing before the cash audit. Web
- Events Coming soon Plan and manage club events with date, time, place, category and optional registration. Web
- News & newsletter Write news, sort it into categories, share it on social media and manage newsletter subscribers. Web
- Managing courts & bookings Create tennis courts, set blocks and rate rules, and keep track of all bookings, recurring bookings and statistics. Web
- Sponsors Manage club sponsors with logos, levels and contract details, and keep an eye on income and expiring contracts. Web
- Club website (CMS) Coming soon Build and maintain the public club website with the page builder, manage the club history, upload media and design the hero area with a background image. Web
- Contact form for clubs and tennis schools Visitors to your public website write to you directly via a form in your design — with your contact details, your contact persons and a map of your location. Web
- Settings & branding Coming soon Maintain master data, choose a template, club colour and logo, manage your team and store legal texts. Web
For players.
Portal and apps: book, play, chat.
16 pages
- First steps in the portal New How to sign in, find your way around the portal and switch between your club memberships. Web · iOS · Android
- My Club mode Coming soon Focus the iPhone and Android app entirely on your club – with court booking, calendar, clubhouse, chats and events in one place, in your club’s colours. iOS · Android
- Community feed In the community feed you share news, see posts from other players and your club, and can like or comment on posts. Web · iOS · Android
- Chat & messages Coming soon With the built-in chat you write to other players directly – direct messages and group chats are always available, with real-time messages and a “typing …” indicator in the apps. Web · iOS · Android
- Showing or hiding yourself in the member list You decide yourself whether you appear in your club’s member list and member search. By default you are not visible. Web · iOS · Android
- Finding players & match requests Search for hitting partners near you, filter by rating, playing style and availability, and get in touch directly. Web · iOS · Android
- Finding a club’s members Join a club, view its member list and – in the iOS and Android apps – search it by name. Web · iOS · Android
- Recording matches Coming soon Create matches, enter results set by set and keep a complete overview of your playing history. Web · iOS · Android
- Booking a court Coming soon Reserve a tennis court, manage your own bookings and set up recurring series. Web · iOS · Android
- Events Coming soon Discover club events, register and manage the status of your registrations. Web · iOS · Android
- Teams View your own teams, check fixtures and table, and report your availability for matches. Web · iOS · Android
- Finding a coach Coming soon Discover available coaches in the portal, read their profiles and leave reviews. Web · iOS · Android
- Nutrition tracking Log meals, keep an eye on nutrients and follow your calorie progress every day. Web · iOS · Android
- Volunteer hours Coming soon See your volunteer hours progress, deadline and compensation payment, use extra hours and sign up for work sessions. Web · iOS · Android
- Profile & playing strength Maintain personal details, rating, playing style, availability, skills for your club and privacy settings. Web · iOS · Android
- Notifications View system and push notifications, mark them as read and jump straight to the relevant area via action links. Web · iOS · Android
Account and technology.
Registration, payments, data protection and the apps.
6 pages
- Registration & invitation Create a free player account or accept a club or school invitation by email — with or without an existing account. Web · iOS · Android
- Payments & SEPA mandates View your own fees, set up a SEPA direct debit mandate, see active mandates and revoke them. Web · iOS · Android
- Data protection & deleting your account Coming soon Read the privacy policy, adjust notification and privacy settings, and permanently delete your own account. Web · iOS · Android
- Apps for iPhone & Android Coming soon Install the Racqt app for iPhone and Android, sign in and use the most important features — feed, chat, matches, bookings and more — on the go. Web · iOS · Android
- Using Racqt with keyboard and screen reader New The Racqt website works without a mouse and with a screen reader — here’s how to make the best use of keyboard, windows and forms. Web
- Finding answers in the help centre Search, area filters and page navigation — how to quickly find the place in the help centre that answers your question. Web
Something missing or unclear?
The help centre grows with your questions. Write to us and we’ll answer personally.